In Singapore our standard delivery is 2-3 working days. You will be notified in advance of when to expect your delivery. For international orders with delivery outside of Singapore, its usually between 3-15 days, although we have seen recent lengthening of international delivery timings due to COVID-19.
Please check the condition of all goods before accepting delivery. In signing our Delivery Note, you accept that the goods received are in good condition and not faulty or damaged.
For delivery of any out of stock items, we will advise lead-times by email. Sometimes lead-times can change due to unforeseen circumstances and we will endeavour to keep you informed of any changes to these.
If you are not at home at the agreed time of delivery, the cost of a new attempt to deliver the goods to your delivery address will be borne by you.
We do not build shipping fees into our pricing, in order for us to pass the best price possible on to our customers.
> Local orders within Singapore
Delivery for items priced more than $150 is free. Otherwise our delivery rates vary from between $15 for small items up to $60 for larger items.
> International orders outside Singapore
Bode Pte Ltd is not liable for any import or customs duties that may occur in the process of shipping internationally. If you require more information regarding how much local duties might be, please contact your local customs office who will be able to help.
Feather cushion inners cannot be delivered to Australia and New Zealand, due to their customs regulations on the feather pads.
For deliveries outside of Singapore we recommend you allow usually 3-15 working days (dependent upon the destination country)
We ship products internationally using DHL e-commerce services with shipping charges automatically calculated at checkoutShould you have any questions regarding deliveries, you can contact us HERE.
Our returns policy
Should you wish to return an item because you have changed your mind or are not fully satisfied:
> For faulty or damaged goods
Occasionally you might receive a product that is damaged, faulty or incorrect. In this instance, we will endeavour to replace the item for you, or offer you a full refund provided you contact us within 48 hours of receiving the delivery.
Please note that upon signing the delivery receipt, you acknowledge that the goods received are in good condition and not faulty or damaged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
> Our policy for change of mind
We hope you will be delighted with your purchase. However, if for any reason you are not happy with your item, do get in touch and we’ll do our best to help you sort it out. After your return’s been confirmed, you’ll be issued a credit equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders. Delivery fees, if any, will not be refunded. Please note the cost of returning the goods is at your own expense.
It’s important that your return is sent to us via a traceable mode as we’ll not be responsible for any lost mail sent through non-traceable mailing options.
Note: Sale items are not eligible for refund.
Often colours are not the same on screen as in real life. For fabrics or wallcoverings we recommend customers order samples before purchasing goods. Images online are as accurate as possible to match the product but can differ to those shown. (Samples may not be available for all items).
> When returning goods please follow the below instructions
- Email us HERE within 2 working days from the date the goods were delivered to your home. We suggest attaching a photograph.
- Send us back the good(s) you want to return within 14 working days. Goods must be unused and in perfect condition, with the original packaging.
- If the goods cannot be replaced you will be refunded within 15 working days of our receipt of the goods.